​​​​​​COVID-19 Call Return Policy


Our standard practice in Market Regulation is to try to return calls within 2 business days. However, because we are working remotely, there are cases where the call forwarding does not work as expected. If you left a voice message but have not heard back from us within 2-3 business days, please send an email including the general nature of the inquiry (i.e. health insurance question) the date of your prior call and a number where we can reach you. If you know your examiner’s name, you can email that person directly. If not, please send an email to and an examiner will respond to your inquiry. Thank you for your patience.

Contact Us
  • Email​
  • Phone
    Toll-free: 800-236-8517
    Fax: 608-264-6237
    Updated COVID-19 Return Policy Above
  • Hours
    Monday - Friday
    7:45 a.m. - 4:30 p.m.
    Except Holidays
  • Mail
    Office of the Commissioner of Insurance
    PO Box 7873
    Madison, WI 53707-7873