Consumers

​​COVID-19 Call Return Policy

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Our standard practice in Market Regulation is to try to return calls within 2 business days. However, because we are working remotely, there are cases where the call forwarding does not work as expected. If you left a voice message but have not heard back from us within 2-3 business days, please send an email including the general nature of the inquiry (i.e. health insurance question) the date of your prior call and a number where we can reach you. If you know your examiner’s name, you can email that person directly. If not, please send an email to ocicomplaints@wisconsin.gov and an examiner will respond to your inquiry. Thank you for your patience.

Contact Us
  • Email
    ociquestions@wisconsin.gov​
  • Phone
    608-266-3585
    Toll-free: 800-236-8517
    Fax: 608-264-6237
    Updated COVID-19 Return Policy Above
  • Hours
    Monday - Friday
    7:45 a.m. - 4:30 p.m.
    Except Holidays
  • Mail
    Office of the Commissioner of Insurance
    PO Box 7873
    Madison, WI 53707-7873

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