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Consumer Affairs Walk-in FAQs

​Last Updated: January 11, 2023​

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Yes, but we may not always have subject matter experts available in the office on a walk-in basis. For the best use of your time, we encourage you to call or email us instead ahead of your visit. View our contact information here.


While we accommodate walk-ins, it is not the best way to get questions answered as you consider filing a complaint. We encourage you to call or email us with questions. View our contact information here​. This allows us to connect you to the best person to assist you.


The best route is to contact the examiner assigned to your file as they will be familiar with your situation. If you don’t know the name of the assigned examiner or you cannot locate their contact information, please call us and we can find that information for you. View our contact information here​.


The quickest way to file a complaint is through our online complaint process. Online complaints are typically set up as a file on the day they are received. An examiner is then assigned to the file, and you are provided with the name of that examiner.  

Once you have this information, you may contact the examiner assigned to your file. They will be able to familiarize themselves with your complaint and discuss with you or respond to questions. If you don’t know the name of the assigned examiner or you cannot locate their contact information, please call us and we will help. View our contact information here​.


Yes. You can bring papers to the office, and we will make copies of them to add to your file. However, the examiner assigned to your file may not be available in the office. Additionally, we may not have any other subject matter expert available to talk to you about your file on a walk-in basis. If you want to discuss your file, we encourage you to reach out via phone or email to ensure that you can connect with someone who can fully assist you.​ View our contact information here​.​

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