After a storm, out-of-state repair crews may show up in your community offering recovery, repair, or rebuilding services. Before working with a contractor soliciting their services, contact the Bureau of Consumer Protection, (800) 422-7128, the Better Business Bureau, (800) 273-1002 or (414) 847-6000, to find out if compl aints have been filed against a contractor.
The Department of Agriculture, Trade, and Consumer Protection (DATCP) offers some additional tips for consumers:
- Contact municipal officials to confirm a repair crew holds the proper permits to operate in your area, including door-to-door sales.
- Ask for contractor recommendations from trusted sources such as your friends, neighbors, and insurance agents.
- Contact a local building inspector to check if permits are needed for the repair work, and have them inspect the completed work to verify it was done correctly before making your final payment to the contractor.
- Make sure to sign and receive a written contract which specifies what work will be done, what materials will be used, a start and completion date, and warranty details.
- Request and obtain lien waivers from any contractors you hire for every payment made for home repairs.
- Keep copies of all receipts, contracts, correspondence, warranties, and written materials.
Wisconsin's storm chaser law protects consumers and businesses against insurance fraud. In Wisconsin, contractors:
- Cannot promise to pay any portion of an owner's property insurance deductible.
- Cannot negotiate with an insurance company on behalf of a customer. Contractors can only discuss damages and costs with insurers with the customer's permission.
- Must ask if the work is related to an insurance claim before they enter into a contract.
- Must notify customers of their right to cancel the contract within three business days if their insurer denies any portion of the claim for work.
For more information and consumer protection resources or to file a complaint, visit DATCP's Consumer Protection webpage at ConsumerProtection.wi.gov or contact the Consumer Protection Hotline at (800) 422- 7128 or DATCPHotline@wisconsin.gov.