Last Updated: January 3, 2022
You may file a complaint with us if you are unable to resolve a dispute with an insurance company or agent, you have a problem with a pharmacy benefit manager service, or you receive a surprise medical bill. We follow a “no wrong door” policy and will work to make sure your complaint goes to the correct place – within OCI or to another state agency.
If you have questions or problems, you may call us toll-free at 1-800-236-8517 (within Wisconsin) or 1-608-266-0103 (outside of Wisconsin) or
ask us a general insurance question.
Use this complaint form if you are a consumer who has a complaint about an insurance company or an insurance agent.
File an Insurance Complaint
Consumers, pharmacists, and others should use this form if your complaint is related to pharmacy benefit manager (PBM) services.
File a PBM Complaint