Types of Complaints

​​​​​​​​Last Updated: July 30​, 2024​

You may file a complaint ​with us if you are unable to resolve a dispute with an insurance company or agent, you have a problem with a pharmacy benefit manager service, you receive a surprise medical bill, or you would like to report suspected insurance fraud.

If you have questions or problems, you may call​ us toll-free at 1-800-236-8517 (outside of Wisconsin) or 1-608-266-0103 (within Wisconsin) or ask us a general insurance question.​

Insurance Policy

Insurance Company/Agent or Public Adjuster​Complaint​

Use this complaint form if you are a consumer who has a complaint about an insurance company, an insurance agent, or a public adjuster.

File Complaint
Paper prescription and pill container

Pharmacy Benefit ​Manager Complaint

Consumers, pharm​acists, and others should use this form if your complaint is related to pharmacy benefit manager (PBM) services.

File Complaint (Online)
File Complaint
Medical invoice

Surprise Medical Bill​​ Complaint​​

File a​ complaint about a surprise bill from a health care provider or facility that falls under the federal No Surprises ​A​​​ct​​​.

File Complaint​ (Online)​​​File Complaint 
Insurance Fraud

Report Insurance Fraud​​

Insurance fraud is a deliberate deception perpetrated by insured individuals, service providers, or other persons in positions of trust for financial gain.
​​

Report I​nsurance Fraud​​​