Fact Sheet on Insurance Terminations, Denials, and Cancellations

​​​​​​​​​​​​​Last Updated: March 24, 2021

Printable version of publication: ​​Fact Sheet on Insurance Terminations, Denials, and Cancellations​


This fact sheet briefly explains your rights concerning an insurance company’s refusal to offer you insurance or to continue your coverage.

​Special rules apply to some types of insurance policies. For specific information, review these publications: 


​​New Policies

When a policy first becomes effective, the insurer may cancel the policy any time within the first 59 days without providing you a reason for the cancellation. The cancellation is not effective until at least 10 days after the insurance company mails or delivers to you a written notice of cancellation. [s. 631.36 (2) (c), Wis. Stat.]​


Renewals

Renewal on Altered Terms—Sometimes an insurer will renew a policy but will raise the rates or make the terms less favorable to the insured.

An insurer may not alter terms of coverage until 60 days (45 days for personal lines property and casualty policies) after a notice is mailed to you. To be effective, the notice must be mailed or delivered prior to the renewal date.

If the notice is given less than 60 days before the renewal date, the new terms or premium increase will not become effective until 60 days (45 days for personal lines property and casualty policies) have elapsed from the date the notice is given. These conditions do not apply if the only change is a rate increase of less than 25%. [s. 631.36 (5), Wis. Stat.]



Nonrenewals

Nonrenewal of a policy​ refers to the termination of a policy at the expiration date. If an insurer decides it does not want to renew your policy, it must mail or deliver to you a nonrenewal notice at least 
60 days before the policy’s expiration date. The nonrenewal notice must provide the reason for the nonrenewal.

For a homeowner or auto policy, the insurer also is required to provide information in the notice on how to apply for coverage through:

  • the Wisconsin Insurance Plan (home), or
  • the Wisconsin Automobile Insurance Plan (auto).
Under certain conditions, these plans offer home and auto insurance to people who are unable to obtain coverage in the voluntary market. [s. 631.36 (4), (6), and (7), Wis. Stat.]

If an insurer fails to provide notice at least 60 days prior to the expiration date, it must continue your coverage under the terms and premium of your prior policy for the term of the policy or one year, whichever is less. [s. 631.36 (4), Wis. Stat.]

If you are nonrenewed solely because of the termination of your agent’s contract with your insurer, the insurer must continue your coverage if you request the insurer to do so in writing prior to the expiration date and you meet the insurer’s eligibility requirements. [s. 631.36 (4) and (am), Wis. Stat.]



Midterm Cancellations

A midterm cancellation is a cancellation that occurs during the policy term and prior to the policy’s expiration or renewal date. Insurers typically are not allowed to cancel a policy midterm except in special circumstances.

With few exceptions, an insurance company may cancel coverage during this period only if the premium is not paid. The insurer must either mail or deliver to you a written cancellation notice. No cancellation is effective until at least 10 days after mailing or delivery of the notice. [s. 631.36 (2) (b), Wis. Stat.]

If you experience what you consider to be a questionable midterm cancellation, you are encouraged to contact the Office of the Commissioner of Insurance (OCI).



Grace Period

Although an insurer may cancel your policy for nonpayment of premiums, you may be entitled to a grace period for the payment of any premium due. During a grace period, your coverage continues.

  • Life Insurance - For individual life insurance policies, it is a period not less than 31 days after the premium due date.

  • Health Insurance - For health insurance policies, it is not less than seven days for weekly premium policies, not less than 10 days for monthly premium policies, and not less than 31 days for all other policies.

  • Auto & Home - Typically, no grace period is required for auto or home insurance, but check your policy to see if your insurer includes a grace period provision. [ss. 632.44 and 632.78, Wis. Stat.]



Anniversary Cancellation

This refers to a policy written for an indefinite term or for more than one year. These policies may be cancelled on any anniversary date if the policies contain cancellation provisions. If your insur​er decides to cancel your policy on an anniversary date, it must mail or deliver to you a written notice at least 60 days prior to the anniversary date. [s. 631.36 (3), Wis. Stat.]



General Anti-Discrimination Laws

​There are statutes and rules protecting consumers from unfair discrimination regarding insurance policies.

  • Insurers may not refuse to insure you or refuse to renew your policy on the basis of sex. [s. Ins 6.55, Wis. Adm. Code]

  • For auto or homeowners policies, insurers may not refuse coverage to a class of risks solely on the basis of past criminal record, physical disability, past mental disability, age, marital status, sexual preference, “moral” character, or the location or age of the risk. Insurers may not use these classifications to charge different rates without credible supporting information. No insurer may cancel or refuse to issue or renew an automobile insurance policy wholly or partially because of one or more of the following characteristics of any person: age, sex, residence, race, color, creed, religion, national origin, ancestry, marital status, or occupation.

​​Some of these classifications may be used by an insurer if its experience supports differences in losses from these classifications. [s. 632.35, Wis. Stat., and s. Ins 6.54, Wis. Adm. Code]



I​f you have a specific complaint about your insurance, refer it first to the insurance company or agent involved. If you do not receive satisfactory answers, contact the Office of the Commissioner of Insurance (OCI).
​​
File a complaint online or print a complaint form: oci.wi.gov/compl​aints   

Phone
(608) 266-0103 (Madison)
or
(800) 236-8517 (Statewide)

Mailing Address
Office of the Commissioner of Insurance
P.O. Box 7873
Madison, WI 53707-7873

Email
Please indicate your name, phone number, and email address.

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