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Examination Reports - Market Conduct

​​​​​​The Office of the Commissioner of Insurance (OCI), Division of Market Regulation and Enforcement, conducts market conduct examinations. These examinations ​focus on the business practices of insurers and producers and are designed to monitor marketing, advertising, policyholder services, underwriting, rating, and claims practices. Examination reports that focus on the financial condition of insurers can be found at financial examinations.

Links to the most recent market conduct examination reports can be found on this webpage. All prior market conduct reports are public record and a copy of the report may be requested through OCI Records. Copy charges do apply.

Any questions concerning the market conduct examination reports can be directed to Rebecca Rebholz, Administrator for the Division of Market Regulation and Enforcement, at Rebecca.Rebholz@wisconsin.gov​.

Use the alphabetic links below or use your browser’s “Find…” capability to locate the exam you’re interested in.​

​
​​​
Name
Location
As Of
First Auto & Casualty Insurance Company
 Madison, Wisconsin
 May 19 - 30, 2014​

​A​​

​​
Abri Health Plan, Inc.
 West Allis Wisconsin
 October 26 - November, 2009
​ACUITY, A Mutual Insurance Company
 Sheboygan, Wisconsin​​April 23 - May 4, 2012
​​AIU Insurance Company
Response - AUI Insurance Company
​New York, New York​
​May 19 - 23, 2003
​Allianz Life Insurance Company of North America
​Minneapolis, Minnesota
​March 14 - 30, 2011
​Allstate Insurance Company
​Northbrook, Illinois
​June 16 - 27, 2008
​American Dental Plan of Wisconsin, Inc.
​Madison, Wisconsin
​December 3 - 5, 2001
​American Family Life Insurance Company
​Madison, Wisconsin
​October 19 - November 6, 2009
​American Family Mutual Insurance Company of Wisconsin
​Madison, Wisconsin
​December 1997
​American Investors Life Insurance Company
Response - American Investors Life Insurance Company
​Topeka, Kansas
​January 22 - February 1, 2008
​American Republic Insurance Company and
American Republic Corp Insurance Company
​Des Moines, Iowa
Omaha, Nebraska
​September 14 - 25, 2009
​American Standard Insurance Company of Wisconsin
​Madison, Wisconsin
​December 1997
​Athene Annuity and Life Company
Response - Athene Annuity and Life Company
​West Des Moines, Iowa
​August 18 - September 5, 2014
​Atrium Health Plan, Inc.
​Hudson, Wisconsin
​August 1999 (Managed Care Desk Audit)
​Auto Club Insurance Association
​Southfield, Michigan
​September 13 - 24, 2010
​Auto-Owners Insurance Company
​Lansing, Michigan
​October 20 - 24, 2014
​Aviva Life and Annuity Company
Response - Aviva Life and Annuity Company
​Des Moines, Iowa
​September 15 - 26, 2008

​B​

​​
Bankers Life & Casualty Company
 Carmel, Indiana
 July 23 - August 10, 2012
​Blue Cross Blue Shield of Wisconsin
​Milwaukee, Wisconsin
​November 4 - 12, 2003
​Blue Cross & Blue Shield United of Wisconsin
​Milwaukee, Wisconsin
​May 17 - May 21, 1999

​C​​

​​
​Wauwatosa, Wisconsin
​April 16 - May 1, 2012​
​Catholic Family Life Insurance
​Shorewood, Wisconsin
​March 17 - 26, 2003
​Catholic Financial Life
​Milwaukee, Wisconsin
​August 15 - 26, 2011
​Compcare Health Services Insurance Corporation
​Milwaukee, Wisconsin
​July 23 - August 2, 2001
​Conseco Senior Health Insurance Company
​Carmel, Indiana
​September 10 - 18, 2001
​Continental Indemnity Company
​Omaha, Nebraska
​August 20 - 29, 2018
​Continental Life Insurance Company of Brentwood, Tennessee
Response - Continental Life Insurance Company 
​Franklin, Tennessee
​June 16 - 27, 2014
​CUNA Mutual Insurance Society
​Madison, Wisconsin
​September 3 - 11, 2002

​D​​

​​
Dean Health Plan, Inc
 Madison, ​Wisconsin
 September 8 - 24, 2014​
​Deerbrook Insurance Company
​Northbrook, Illinois
​April 23 - May 3, 2001
​Delta Dental of Wisconsin, Inc.
​Stevens Point, Wisconsin
​May 7 - 18, 2012​

​E​

​​
​Employers Health Insurance Company
 Green Bay, Wisconsin
 January 30 - February 6, 2001
​Employers Insurance of Wausau, A Mutual Company
​Wausau, Wisconsin
​September - October 1997
​Erie Insurance Exchange
​Erie, Pennsylvania
​May 9 - 20, 2011

​F​​

​​
Farmers Insurance Exchange
Response - Farmers Insurance Exchange
 Los Angeles, California
 June 7 - 17, 2010
​Fidelity & Guaranty Life Insurance Company
​Baltimore, Maryland
​March 30 - April 18, 2014
​Fortis Insurance Company
Response - Fortis Insurance Company​
​Milwaukee, Wisconsin
​March 15 - 29, 2004

​G​​

​​
GEICO General Insurance Company
 Macon, Georgia
 July 23 - August 3, 2012
​General Casualty Company of Wisconsin
​Sun Prairie, Wisconsin
​November 3 - 14, 2008
​Germantown Mutual Insurance Company
​Germantown, Wisconsin
​November 13 - 16, 2000
​Globe American Casualty Company
​Milford, Ohio
​February 1999
​Globe Life and Accident Insurance Company
​Oklahoma City, Oklahoma
​June 14 - 24, 2010
​Greater LaCrosse Health Plans, Inc.
​Onalaska, Wisconsin
​October 2000
​Greatway Insurance Company
​Sheboygan, Wisconsin
​September 1998
​Group Health Cooperative of Eau Claire
​Eau Claire, Wisconsin
​April 1 - 3, 2002
​Group Health Cooperative of South Central Wisconsin
​Madison, Wisconsin
​June 28 - July 2, 1999
​Guarantee Trust Life Insurance Company
​Glenview, Illinois
​August 2 - 20, 2010
​Gundersen Health Plan, Inc.
​La Crosse, Wisconsin
​​September 9 - 27, 2013​

​H​

​​
Hartford Underwriters Insurance Company
 Hartford, Connecticut
 February 10 - 21, 2003
​Health Tradition Health Plan
​Onalaska, Wisconsin
​October 18 - 29, 2010
​Heritage Mutual Insurance Company
​Sheboygan, Wisconsin
​September 1998
​Homesite Insurance Company
​Boston, Massachusetts
​March 21 - April 1, 2011
​Humana Insurance Company
​Green Bay, Wisconsin
​September 10 - 26, 2007
​Humana Wisconsin Health Organization Insurance Corporation
​Waukesha, Wisconsin
Louisville, Kentucky
​August 23-27, 2004
September 20-28, 2004

​I​​

​​
Infinity Insurance Company
 Birmingham, Alabama
 January 1999​

​J​

​​
Jackson National Life Insurance Company
Response - Jackson National Life Insurance Company
 Lansing, Michigan
 May 7 - 24, 2012
John Hancock Life Insurance Company
 Boston, Massachusetts
 May 11 - 21, 2009

​K​​

​​
​-
​​

​L​​

​​
​-
​​

​M​​

​​
Medical Associates Clinic Health Plan, Inc.
 Dubuque, Iowa
 June 2 - 18, 2003
Mercycare Insurance Company
 Janesville, Wisconsin
 September 16 - October 4, 2002
Midwest Dental Plan, Ltd.
 Mondovi, Wisconsin
 November 5, 1997
Midwest Security Insurance Company
 Onalaska, Wisconsin
 August 1997
Midwest Security Life Insurance Company
 Onalaska, Wisconsin
 January 20 - February 3, 2004
​​​Mutual o​f Omaha Insurance Company and
United of Omaha Insurance Comany
 ​​Omaha, Nebraska​​August 8 - 26, 2011

​N​

​​
National Guardian Life Insurance Company
 Madison, Wisconsin
 April 21 - May 5, 2009
National States Insurance Company
 St. Louis, Missouri
 October 21 - November 1, 2002
Network Health Plan
Response - Network Health Plan
 Menasha, Wisconsin
 January 18 - 26, 2011
​North American Insurance Company
​Madison, Wisconsin
​February 26 - March 7, 2001
​North Central Health Protection Plan
​Wausau, Wisconsin
​October 6 - 7, 1999
​Northwestern Mutual Life Insurance Company, The
​Franklin, Wisconsin
​​June 3 - 4, 2013

​O​

​​
Owners Insurance Company
 Lansing, Michigan
 October 20 - 24, 2014
Oxford Life Insurance Company​
 Phoenix, Arizona
 April 8 - 24, 2002

​P​

​​
Physicians Insurance Company of Wisconsin
 Madison, Wisconsin
 July 1997
Physicians Life Insurance Company
 Omaha, Nebraska
 October 13 - 24, 2008
Physicians Mutual Insurance Company
 Omaha, Nebraska
 October 13 - 24, 2008
Physicians Plus Insurance Corporation
 Madison, Wisconsin
 October 29 - November 8, 2012
Prevea Health Insurance Plan, Inc.
 De Pere, Wisconsin
 August 6 - 17, 2001
​Professional Dental Plan, Inc.
​Madison, Wisconsin
​December 3 - 5, 2001
​Progressive Classic Insurance Company
​Mayfield Village, Ohio
​July 28 - August 11, 2008
March 8 - 19, 2010
​Progressive Northern Insurance Company
​Mayfield Village, Ohio
​July 28 - August 11, 2008
March 8 - 19, 2010

​Q​​

​​
​-
​​

​R​

​​
Regent Insurance Company
 Sun Prairie, Wisconsin
 February 11 - 19, 2002
​Rural Mutual Insurance Company
​Madison, Wisconsin
​​September 22 - 30, 2003

​S​​

​​
Secura Insurance A Mutual Company
 Appleton, Wisconsin
 June 7 - 11, 2004
Security Health Plan of Wisconsin, Inc.
 Marshfield, Wisconsin
 September 10 - 28, 2012
Sentry Insurance a Mutual Company
 Stevens Point, Wisconsin
 November 7 - 18, 2005
March 10 - 14, 2008
​​Society Insurance, A Mutual Company
​Fond du Lac, Wisconsin
​November 6 - 15, 2002

​T​

​​
Thrivent Financial for Lutherans
 Appleton, Wisconsin
 October 28 - November 8, 2002
​Time Insurance Company
​Milwaukee, Wisconsin
​February 11 - 29, 2008
​Touchpoint Health Plan
​Appleton, Wisconsin
​March 3 - 11, 2003​

​U​​

​​
United of Omaha​ Life Insurance Company and
Mutual of Omaha Insurance Company
 Omaha, ​Nebraska
 August 8 - 26, 2011
United Wisconsin Life Insurance Company
 Green Bay, Wisconsin
 March 4 - 15, 2002
​UnitedHealthcare of Wisconsin, Inc.
 Wauwatosa, Wisconsin
 April 14 - May 2, 2008
​Unity Health Plans Insurance Corporation
​Sauk City, Wisconsin
​April 29 - May 17, 2013

​V​​

​​
​Valley Health Plan, Inc.
 ​Eau Claire, Wisconsin
 February 7 - 10, 2000
Vision Insurance Plan of America
 West Allis, Wisconsin
 January 21 - February 1, 2002

​W​​

​​
Wausau Underwriters Insurance Company
 Wausau, Wisconsin
September & October 1997
WEA Insurance Corporation
 Wausau, Wisconsin
 October 6 - 13, 1997
Wilson Mutual Insurance Company
 Sheboygan, Wisconsin
 February 2 - 13, 2009
Wisconsin Automobile Insurance Plan
 Waukesha, Wisconsin
 September 26 - October 7, 2011
Wisconsin Compensation Rating Bureau and
Wisconsin Worker's Compensation Insurance Pool
 Waukesha, Wisconsin
 September 26 - October 7, 2011
​Wisconsin Mutual Insurance Company
​Madison, Wisconsin
​September 30 - October 4
October 30, 2002
​Wisconsin Physicians Service Insurance Corporation
​Madison, Wisconsin
​November 1 - December 16, 2004
​WPS Health Plan, Inc.
​Green Bay, Wisconsin
​​November 7 - 23, 2011

​X​

​​
​-
​​

​Y​

​​
​​-
​​

​Z​​

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​-​
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