OCI > Examination Reports - Market Conduct

Examination Reports - Market Conduct

The Office of the Commissioner of Insurance (OCI), Division of Market Regulation and Enforcement, conducts market conduct examinations. These examinations focus on the business practices of insurers and producers and are designed to monitor marketing, advertising, policyholder services, underwriting, rating, and claims practices. Examination reports that focus on the financial condition of insurers can be found at financial examinations.

Links to the most recent market conduct examination reports can be found on this webpage. All prior market conduct reports are public record and a copy of the report may be requested through OCI Records. Copy charges do apply.

Any questions concerning the market conduct examination reports can be directed to Rebecca Rebholz, Administrator for the Division of Market Regulation and Enforcement, at Rebecca.Rebholz@wisconsin.gov.

Use the alphabetic links below or View All and use your browser’s “Find…” capability to locate the exam you’re interested in.

Name	Location	As Of
First Auto & Casualty Insurance Company	Madison, Wisconsin	May 19 - 30, 2014

Name	Location	As Of
Abri Health Plan, Inc.	West Allis Wisconsin	October 26 - November, 2009
ACUITY, A Mutual Insurance Company	Sheboygan, Wisconsin	April 23 - May 4, 2012
AIU Insurance Company Response - AUI Insurance Company	New York, New York	May 19 - 23, 2003
Allianz Life Insurance Company of North America	Minneapolis, Minnesota	March 14 - 30, 2011
Allstate Insurance Company	Northbrook, Illinois	June 16 - 27, 2008
American Dental Plan of Wisconsin, Inc.	Madison, Wisconsin	December 3 - 5, 2001
American Family Life Insurance Company	Madison, Wisconsin	October 19 - November 6, 2009
American Family Mutual Insurance Company of Wisconsin	Madison, Wisconsin	December 1997
American Investors Life Insurance Company Response - American Investors Life Insurance Company	Topeka, Kansas	January 22 - February 1, 2008
American Republic Insurance Company and American Republic Corp Insurance Company	Des Moines, Iowa Omaha, Nebraska	September 14 - 25, 2009
American Standard Insurance Company of Wisconsin	Madison, Wisconsin	December 1997
Athene Annuity and Life Company Response - Athene Annuity and Life Company	West Des Moines, Iowa	August 18 - September 5, 2014
Atrium Health Plan, Inc.	Hudson, Wisconsin	August 1999 (Managed Care Desk Audit)
Auto Club Insurance Association	Southfield, Michigan	September 13 - 24, 2010
Auto-Owners Insurance Company	Lansing, Michigan	October 20 - 24, 2014
Aviva Life and Annuity Company Response - Aviva Life and Annuity Company	Des Moines, Iowa	September 15 - 26, 2008

Name	Location	As Of
Bankers Life & Casualty Company	Carmel, Indiana	July 23 - August 10, 2012
Blue Cross Blue Shield of Wisconsin	Milwaukee, Wisconsin	November 4 - 12, 2003
Blue Cross & Blue Shield United of Wisconsin	Milwaukee, Wisconsin	May 17 - May 21, 1999

Name	Location	As Of
Care-Plus Dental Plans, Inc. Response - Care-Plus Dental Plans, Inc.	Wauwatosa, Wisconsin	April 16 - May 1, 2012
Catholic Family Life Insurance	Shorewood, Wisconsin	March 17 - 26, 2003
Catholic Financial Life	Milwaukee, Wisconsin	August 15 - 26, 2011
Compcare Health Services Insurance Corporation	Milwaukee, Wisconsin	July 23 - August 2, 2001
Conseco Senior Health Insurance Company	Carmel, Indiana	September 10 - 18, 2001
Continental Indemnity Company	Omaha, Nebraska	August 20 - 29, 2018
Continental Life Insurance Company of Brentwood, Tennessee Response - Cntinental Life Insurance Company	Franklin, Tennessee	June 16 - 27, 2014
CUNA Mutual Insurance Society	Madison, Wisconsin	September 3 - 11, 2002

Name	Location	As Of
Dean Health Plan, Inc	Madison, Wisconsin	September 8 - 24, 2014
Deerbrook Insurance Company	Northbrook, Illinois	April 23 - May 3, 2001
Delta Dental of Wisconsin, Inc.	Stevens Point, Wisconsin	May 7 - 18, 2012

Name	Location	As Of
Employers Health Insurance Company	Green Bay, Wisconsin	January 30 - February 6, 2001
Employers Insurance of Wausau, A Mutual Company	Wausau, Wisconsin	September & October 1997
Erie Insurance Exchange	Erie, Pennsylvania	May 9 - 20, 2011

Name	Location	As Of
Farmers Insurance Exchange Response - Farmers Insurance Exchange	Los Angeles, California	June 7 - 17, 2010
Fidelity & Guaranty Life Insurance Company	Baltimore, Maryland	March 30 - April 18, 2014
Fortis Insurance Company Response - Fortis Insurance Company	Milwaukee, Wisconsin	March 15 - 29, 2004

Name	Location	As Of
GEICO General Insurance Company	Macon, Georgia	July 23 - August 3, 2012
General Casualty Company of Wisconsin	Sun Prairie, Wisconsin	November 3 - 14, 2008
Germantown Mutual Insurance Company	Germantown, Wisconsin	November 13 - 16, 2000
Globe American Casualty Company	Milford, Ohio	February 1999
Globe Life and Accident Insurance Company	Oklahoma City, Oklahoma	June 14 - 24, 2010
Greater LaCrosse Health Plans, Inc.	Onalaska, Wisconsin	October 2000
Greatway Insurance Company	Sheboygan, Wisconsin	September 1998
Group Health Cooperative of Eau Claire	Eau Claire, Wisconsin	April 1 - 3, 2002
Group Health Cooperative of South Central Wisconsin	Madison, Wisconsin	June 28 - July 2, 1999
Guarantee Trust Life Insurance Company	Glenview, Illinois	August 2 - 20, 2010
Gundersen Health Plan, Inc.	La Crosse, Wisconsin	September 9 - 27, 2013

Name	Location	As Of
Hartford Underwriters Insurance Company	Hartford, Connecticut	February 10 - 21, 2003
Health Tradition Health Plan	Onalaska, Wisconsin	October 18 - 29, 2010
Heritage Mutual Insurance Company	Sheboygan, Wisconsin	September 1998
Homesite Insurance Company	Boston, Massachusetts	March 21 - April 1, 2011
Humana Insurance Company	Green Bay, Wisconsin	September 10 - 26, 2007
Humana Wisconsin Health Organization Insurance Corporation	Waukesha, Wisconsin Louisville, Kentucky	August 23-27, 2004 September 20-28, 2004

Name	Location	As Of
Infinity Insurance Company	Birmingham, Alabama	January 1999

Name	Location	As Of
Jackson National Life Insurance Company Response - Jackson National Life Insurance Company	Lansing, Michigan	May 7 - 24, 2012
John Hancock Life Insurance Company	Boston, Massachusetts	May 11 - 21, 2009

No reports.

Name	Location	As Of
Medical Associates Clinic Health Plan, Inc.	Dubuque, Iowa	June 2 - 18, 2003
Mercycare Insurance Company	Janesville, Wisconsin	September 16 - October 4, 2002
Midwest Dental Plan, Ltd.	Mondovi, Wisconsin	November 5, 1997
Midwest Security Insurance Company	Onalaska, Wisconsin	August 1997
Midwest Security Life Insurance Company	Onalaska, Wisconsin	January 20 - February 3, 2004
Mutual of Omaha Insurance Company and United of Omaha Insurance Comany	Omaha, Nebraska	August 8 - 26, 2011

Name	Location	As Of
National Guardian Life Insurance Company	Madison, Wisconsin	April 21 - May 5, 2009
National States Insurance Company	St. Louis, Missouri	October 21 - November 1, 2002
Network Health Plan Response - Network Health Plan	Menasha, Wisconsin	January 18 - 26, 2011
North American Insurance Company	Madison, Wisconsin	February 26 - March 7, 2001
North Central Health Protection Plan	Wausau, Wisconsin	October 6 - 7, 1999
Northwestern Mutual Life Insurance Company, The	Franklin, Wisconsin	June 3 - 4, 2013

Name	Location	As Of
Owners Insurance Company	Lansing, Michigan	October 20 - 24, 2014
Oxford Life Insurance Company	Phoenix, Arizona	April 8 - 24, 2002

Name	Location	As Of
Physicians Insurance Company of Wisconsin	Madison, Wisconsin	July 1997
Physicians Life Insurance Company	Omaha, Nebraska	October 13 - 24, 2008
Physicians Mutual Insurance Company	Omaha, Nebraska	October 13 - 24, 2008
Physicians Plus Insurance Corporation	Madison, Wisconsin	October 29 - November 8, 2012
Prevea Health Insurance Plan, Inc.	De Pere, Wisconsin	August 6 - 17, 2001
Professional Dental Plan, Inc.	Madison, Wisconsin	December 3 - 5, 2001
Progressive Classic Insurance Company	Mayfield Village, Ohio	July 28 - August 11, 2008 March 8 - 19, 2010
Progressive Northern Insurance Company	Mayfield Village, Ohio	July 28 - August 11, 2008 March 8 - 19, 2010

No reports.

Name	Location	As Of
Regent Insurance Company	Sun Prairie, Wisconsin	February 11 - 19, 2002
Rural Mutual Insurance Company	Madison, Wisconsin	September 22 - 30, 2003

Name	Location	As Of
Secura Insurance A Mutual Company	Appleton, Wisconsin	June 7 - 11, 2004
Security Health Plan of Wisconsin, Inc.	Marshfield, Wisconsin	September 10 - 28, 2012
Sentry Insurance a Mutual Company	Stevens Point, Wisconsin	November 7 - 18, 2005 March 10 - 14, 2008
Society Insurance, A Mutual Company	Fond du Lac, Wisconsin	November 6 - 15, 2002

Name	Location	As Of
Thrivent Financial for Lutherans	Appleton, Wisconsin	October 28 - November 8, 2002
Time Insurance Company	Milwaukee, Wisconsin	February 11 - 29, 2008
Touchpoint Health Plan	Appleton, Wisconsin	March 3 - 11, 2003

Name	Location	As Of
United of Omaha Life Insurance Company and Mutual of Omaha Insurance Company	Omaha, Nebraska	August 8 - 26, 2011
United Wisconsin Life Insurance Company	Green Bay, Wisconsin	March 4 - 15, 2002
UnitedHealthcare of Wisconsin, Inc.	Wauwatosa, Wisconsin	April 14 - May 2, 2008
Unity Health Plans Insurance Corporation	Sauk City, Wisconsin	April 29 - May 17, 2013

Name	Location	As Of
Valley Health Plan, Inc.	Eau Claire, Wisconsin	February 7 - 10, 2000
Vision Insurance Plan of America	West Allis, Wisconsin	January 21 - February 1, 2002

Name	Location	As Of
Wausau Underwriters Insurance Company	Wausau, Wisconsin	September & October 1997
WEA Insurance Corporation	Wausau, Wisconsin	October 6 - 13, 1997
Wilson Mutual Insurance Company	Sheboygan, Wisconsin	February 2 - 13, 2009
Wisconsin Automobile Insurance Plan	Waukesha, Wisconsin	September 26 - October 7, 2011
Wisconsin Compensation Rating Bureau and Wisconsin Worker's Compensation Insurance Pool	Waukesha, Wisconsin	September 26 - October 7, 2011
Wisconsin Mutual Insurance Company	Madison, Wisconsin	September 30 - October 4 October 30, 2002
Wisconsin Physicians Service Insurance Corporation	Madison, Wisconsin	November 1 - December 16, 2004
WPS Health Plan, Inc.	Green Bay, Wisconsin	November 7 - 23, 2011

No reports.

Name	Location	As Of
First Auto & Casualty Insurance Company	Madison, Wisconsin	May 19 - 30, 2014
Abri Health Plan, Inc.	West Allis Wisconsin	October 26 - November, 2009
ACUITY, A Mutual Insurance Company	Sheboygan, Wisconsin	April 23 - May 4, 2012
AIU Insurance Company Response - AUI Insurance Company	New York, New York	May 19 - 23, 2003
Allianz Life Insurance Company of North America	Minneapolis, Minnesota	March 14 - 30, 2011
Allstate Insurance Company	Northbrook, Illinois	June 16 - 27, 2008
American Dental Plan of Wisconsin, Inc.	Madison, Wisconsin	December 3 - 5, 2001
American Family Life Insurance Company	Madison, Wisconsin	October 19 - November 6, 2009
American Family Mutual Insurance Company of Wisconsin	Madison, Wisconsin	December 1997
American Investors Life Insurance Company Response - American Investors Life Insurance Company	Topeka, Kansas	January 22 - February 1, 2008
American Republic Insurance Company and American Republic Corp Insurance Company	Des Moines, Iowa Omaha, Nebraska	September 14 - 25, 2009
American Standard Insurance Company of Wisconsin	Madison, Wisconsin	December 1997
Athene Annuity and Life Company Response - Athene Annuity and Life Company	West Des Moines, Iowa	August 18 - September 5, 2014
Atrium Health Plan, Inc.	Hudson, Wisconsin	August 1999 (Managed Care Desk Audit)
Auto Club Insurance Association	Southfield, Michigan	September 13 - 24, 2010
Auto-Owners Insurance Company	Lansing, Michigan	October 20 - 24, 2014
Aviva Life and Annuity Company Response - Aviva Life and Annuity Company	Des Moines, Iowa	September 15 - 26, 2008
Bankers Life & Casualty Company	Carmel, Indiana	July 23 - August 10, 2012
Blue Cross Blue Shield of Wisconsin	Milwaukee, Wisconsin	November 4 - 12, 2003
Blue Cross & Blue Shield United of Wisconsin	Milwaukee, Wisconsin	May 17 - May 21, 1999
Care-Plus Dental Plans, Inc. Response - Care-Plus Dental Plans, Inc.	Wauwatosa, Wisconsin	April 16 - May 1, 2012
Catholic Family Life Insurance	Shorewood, Wisconsin	March 17 - 26, 2003
Catholic Financial Life	Milwaukee, Wisconsin	August 15 - 26, 2011
Compcare Health Services Insurance Corporation	Milwaukee, Wisconsin	July 23 - August 2, 2001
Conseco Senior Health Insurance Company	Carmel, Indiana	September 10 - 18, 2001
Continental Indemnity Company	Omaha, Nebraska	August 20 - 29, 2018
Continental Life Insurance Company of Brentwood, Tennessee Response - Cntinental Life Insurance Company	Franklin, Tennessee	June 16 - 27, 2014
CUNA Mutual Insurance Society	Madison, Wisconsin	September 3 - 11, 2002
Dean Health Plan, Inc	Madison, Wisconsin	September 8 - 24, 2014
Deerbrook Insurance Company	Northbrook, Illinois	April 23 - May 3, 2001
Delta Dental of Wisconsin, Inc.	Stevens Point, Wisconsin	May 7 - 18, 2012
Employers Health Insurance Company	Green Bay, Wisconsin	January 30 - February 6, 2001
Employers Insurance of Wausau, A Mutual Company	Wausau, Wisconsin	September & October 1997
Erie Insurance Exchange	Erie, Pennsylvania	May 9 - 20, 2011
Farmers Insurance Exchange Response - Farmers Insurance Exchange	Los Angeles, California	June 7 - 17, 2010
Fidelity & Guaranty Life Insurance Company	Baltimore, Maryland	March 30 - April 18, 2014
Fortis Insurance Company Response - Fortis Insurance Company	Milwaukee, Wisconsin	March 15 - 29, 2004
GEICO General Insurance Company	Macon, Georgia	July 23 - August 3, 2012
General Casualty Company of Wisconsin	Sun Prairie, Wisconsin	November 3 - 14, 2008
Germantown Mutual Insurance Company	Germantown, Wisconsin	November 13 - 16, 2000
Globe American Casualty Company	Milford, Ohio	February 1999
Globe Life and Accident Insurance Company	Oklahoma City, Oklahoma	June 14 - 24, 2010
Greater LaCrosse Health Plans, Inc.	Onalaska, Wisconsin	October 2000
Greatway Insurance Company	Sheboygan, Wisconsin	September 1998
Group Health Cooperative of Eau Claire	Eau Claire, Wisconsin	April 1 - 3, 2002
Group Health Cooperative of South Central Wisconsin	Madison, Wisconsin	June 28 - July 2, 1999
Guarantee Trust Life Insurance Company	Glenview, Illinois	August 2 - 20, 2010
Gundersen Health Plan, Inc.	La Crosse, Wisconsin	September 9 - 27, 2013
Hartford Underwriters Insurance Company	Hartford, Connecticut	February 10 - 21, 2003
Health Tradition Health Plan	Onalaska, Wisconsin	October 18 - 29, 2010
Heritage Mutual Insurance Company	Sheboygan, Wisconsin	September 1998
Homesite Insurance Company	Boston, Massachusetts	March 21 - April 1, 2011
Humana Insurance Company	Green Bay, Wisconsin	September 10 - 26, 2007
Humana Wisconsin Health Organization Insurance Corporation	Waukesha, Wisconsin Louisville, Kentucky	August 23-27, 2004 September 20-28, 2004
Infinity Insurance Company	Birmingham, Alabama	January 1999
Jackson National Life Insurance Company Response - Jackson National Life Insurance Company	Lansing, Michigan	May 7 - 24, 2012
John Hancock Life Insurance Company	Boston, Massachusetts	May 11 - 21, 2009
Medical Associates Clinic Health Plan, Inc.	Dubuque, Iowa	June 2 - 18, 2003
Mercycare Insurance Company	Janesville, Wisconsin	September 16 - October 4, 2002
Midwest Dental Plan, Ltd.	Mondovi, Wisconsin	November 5, 1997
Midwest Security Insurance Company	Onalaska, Wisconsin	August 1997
Midwest Security Life Insurance Company	Onalaska, Wisconsin	January 20 - February 3, 2004
Mutual of Omaha Insurance Company and United of Omaha Insurance Comany	Omaha, Nebraska	August 8 - 26, 2011
National Guardian Life Insurance Company	Madison, Wisconsin	April 21 - May 5, 2009
National States Insurance Company	St. Louis, Missouri	October 21 - November 1, 2002
Network Health Plan Response - Network Health Plan	Menasha, Wisconsin	January 18 - 26, 2011
North American Insurance Company	Madison, Wisconsin	February 26 - March 7, 2001
North Central Health Protection Plan	Wausau, Wisconsin	October 6 - 7, 1999
Northwestern Mutual Life Insurance Company, The	Franklin, Wisconsin	June 3 - 4, 2013
Owners Insurance Company	Lansing, Michigan	October 20 - 24, 2014
Oxford Life Insurance Company	Phoenix, Arizona	April 8 - 24, 2002
Physicians Insurance Company of Wisconsin	Madison, Wisconsin	July 1997
Physicians Life Insurance Company	Omaha, Nebraska	October 13 - 24, 2008
Physicians Mutual Insurance Company	Omaha, Nebraska	October 13 - 24, 2008
Physicians Plus Insurance Corporation	Madison, Wisconsin	October 29 - November 8, 2012
Prevea Health Insurance Plan, Inc.	De Pere, Wisconsin	August 6 - 17, 2001
Professional Dental Plan, Inc.	Madison, Wisconsin	December 3 - 5, 2001
Progressive Classic Insurance Company	Mayfield Village, Ohio	July 28 - August 11, 2008 March 8 - 19, 2010
Progressive Northern Insurance Company	Mayfield Village, Ohio	July 28 - August 11, 2008 March 8 - 19, 2010
Regent Insurance Company	Sun Prairie, Wisconsin	February 11 - 19, 2002
Rural Mutual Insurance Company	Madison, Wisconsin	September 22 - 30, 2003
Secura Insurance A Mutual Company	Appleton, Wisconsin	June 7 - 11, 2004
Security Health Plan of Wisconsin, Inc.	Marshfield, Wisconsin	September 10 - 28, 2012
Sentry Insurance a Mutual Company	Stevens Point, Wisconsin	November 7 - 18, 2005 March 10 - 14, 2008
Society Insurance, A Mutual Company	Fond du Lac, Wisconsin	November 6 - 15, 2002
Thrivent Financial for Lutherans	Appleton, Wisconsin	October 28 - November 8, 2002
Time Insurance Company	Milwaukee, Wisconsin	February 11 - 29, 2008
Touchpoint Health Plan	Appleton, Wisconsin	March 3 - 11, 2003
United of Omaha Life Insurance Company and Mutual of Omaha Insurance Company	Omaha, Nebraska	August 8 - 26, 2011
United Wisconsin Life Insurance Company	Green Bay, Wisconsin	March 4 - 15, 2002
UnitedHealthcare of Wisconsin, Inc.	Wauwatosa, Wisconsin	April 14 - May 2, 2008
Unity Health Plans Insurance Corporation	Sauk City, Wisconsin	April 29 - May 17, 2013
Valley Health Plan, Inc.	Eau Claire, Wisconsin	February 7 - 10, 2000
Vision Insurance Plan of America	West Allis, Wisconsin	January 21 - February 1, 2002
Wausau Underwriters Insurance Company	Wausau, Wisconsin	September & October 1997
WEA Insurance Corporation	Wausau, Wisconsin	October 6 - 13, 1997
Wilson Mutual Insurance Company	Sheboygan, Wisconsin	February 2 - 13, 2009
Wisconsin Automobile Insurance Plan	Waukesha, Wisconsin	September 26 - October 7, 2011
Wisconsin Compensation Rating Bureau and Wisconsin Worker's Compensation Insurance Pool	Waukesha, Wisconsin	September 26 - October 7, 2011
Wisconsin Mutual Insurance Company	Madison, Wisconsin	September 30 - October 4 October 30, 2002
Wisconsin Physicians Service Insurance Corporation	Madison, Wisconsin	November 1 - December 16, 2004
WPS Health Plan, Inc.	Green Bay, Wisconsin	November 7 - 23, 2011