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Consumer Affairs Walk-in FAQs

​​Last Updated: January 18, 2024​​

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Yes, but we may not have subject matter experts available in the office on a walk-in basis. For your convenience, we encourage you to call or email us to schedule an appointment instead. View our contact information here.


While we accommodate walk-ins when a subject matter expert is available, it is not the best way to get questions answered as you consider filing a complaint. We encourage you to call or email us with questions or schedule an appointment with one of our subject matter experts. View our contact information here​. This allows us to connect you to the best person to assist you.


It is best to contact the examiner assigned to your file. The assigned examiner's name and contact information are included in the acknowledgment letter we sent you when we received your complaint. If you don’t know the name of the assigned examiner or you cannot locate their contact information, please call or email us and we will connect you with the right person. View our contact information here​.


The quickest way to file a complaint is through our online complaint process. Online complaints are typically set up as a file on the day they are received. An examiner is then assigned to the file, and you are provided with the name of that examiner.  

Once you have this information, you may contact the examiner assigned to your file. They will be able to familiarize themselves with your complaint and respond to questions. If you don’t know the name of the assigned examiner or you cannot locate their contact information, please call us and we will help. View our contact information here​.

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Yes. You can bring papers to the office, and we will make copies of them to add to your file. However, the examiner assigned to your file may not be available. Additionally, we may not have another subject matter expert available to talk to you about your file. If you want to discuss your file, we encourage you to reach out via phone or email to ensure that you can connect with someone who can fully assist you.​ View our contact information here​. The quickest way to get documents into the file is to use the upload function on our complaint page: https://oci.wi.gov/Pages/Consumers/Filing-a-Complaint.aspx​. You can also fax documents to us at (608) 264-8115.​

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