Date: September 18, 2009
For more information contact: Jim Guidry, (608) 264-6239 or jim.guidry@wisconsin.gov

Commissioner Announces On-line Complaint
Filing for Spanish-Speaking Consumers

Madison, WI—Insurance Commissioner Sean Dilweg recently announced improvements to OCI's on-line consumer complaint system. Now Spanish-speaking consumers will be able to complete and file a complaint over the internet entirely in Spanish.

"OCI continues to increase services to our Latino community," said Dilweg. "Filing a complaint on-line is a basic service that OCI can provide for all Wisconsin residents."

Since February 2009, OCI has been offering on-line complaint filing for consumers. Over 900 complaints have been filed via OCI's on-line access point. With the addition of a Spanish language on-line complaint form, OCI has been able to remove one more barrier for consumers who are challenged by English forms.

Currently, several OCI publications are available in the Spanish section of the Web site. These include Consumer's Guide to Insurance, Brief Guide to Renter's Insurance, Consumer's Guide to Homeowner's Insurance, and Consumer's Guide to Auto Insurance.

OCI's expanding services can be found by clicking the "En Español" link on OCI's home page at http://oci.wi.gov. OCI has Spanish-speaking staff available to assist consumers. As always, Spanish-speaking consumers are welcome to call the OCI complaint line (800-236-8517 or 608-266-0103 locally) with any concerns.

Created by the Legislature in 1871, Wisconsin's Office of the Commissioner of Insurance (OCI) was vested with broad powers to ensure that the insurance industry responsibly and adequately met the insurance needs of Wisconsin citizens. Today, OCI's mission is to lead the way in informing and protecting the public and responding to its insurance needs.