The Office of the Commissioner of Insurance (OCI) recently implemented an imaging system in the Complaints Section. In addition to converting to a paperless system, the coverage type codes have been revised. A link to the "Coverage Type Codes" is provided below. You can begin using the new codes immediately.

Always place the OCI complaint file number on all complaint correspondence. Please make sure you have the correct file number on your correspondence to avoid confusion. If the correspondence has the wrong number on it, it will be imaged to the wrong file and will show up as a nonresponse, which could result in a recommendation for forfeiture.

If the coverage type code on the initial OCI letter to you (OCI 51-11) is incorrect, please make us aware of it either by indicating the change on the OCI 51-11 or bringing it to our attention when responding to the complaint.

You are not required to send duplicate responses to the complaint. In an effort to reduce excessive paper, we ask that you provide us with ONE (1) copy of your response to the complaint. If you fax your response, please do not send a copy by mail. It would be helpful if the pages of your response were not stapled together, as staples must be removed before imaging. We do recommend placing the OCI file number on EACH page of the response to avoid errors.

If you have any questions, please contact Annette Byrnes, Complaint Supervisor, at ocicomplaints@wisconsin.gov or (608) 266-9893.

Coverage Type Codes