For more information, contact: Robert Luck, Consumer Attorney,
Phone: (608) 266-0082,
E-mail: robert.luck@oci.state.wi.us

Madison, WI--OCI has taken the following administrative actions. In many of these cases the respondent denied the allegations but consented to the action taken. This list of administrative actions does not include actions for which a separate press release is done. Copies of the administrative action orders may be viewed online at https://ociaccess.oci.wi.gov/OrderInfo/OrdInfo.oci.

OCI is responsible for overseeing the operations and marketing of insurance companies and agents in Wisconsin. OCI encourages anyone with a question or a complaint regarding an insurance company or agent to contact the office at this toll-free telephone number: 1-800-236-8517.

Allegations and Actions Against Agents

Charles J. Burgess, 1849 N. Martin Luther King Dr., Milwaukee, WI 53212, has had his application for an insurance license denied. This action was based on allegations of failing to respond promptly to inquiries from OCI and a criminal conviction substantially related to insurance marketing type conduct.

Donna J. Narancich-Dettman, 6305 W. Chambers St., Milwaukee, WI 53210, paid a forfeiture of $500.00 and was ordered to cease and desist from having any professional insurance related relationship with a disciplined person during their disciplinary period. This action was based on allegations of allowing a disciplined agent to participate and be present at the sale of insurance.

Suzanne J. Nelson, 87165 S. Woodcreek Dr. Apt. 2, Oak Creek, WI 53154, has had her application for an insurance license denied. This action was based on allegations of failing to respond promptly to inquiries from OCI and a criminal conviction substantially related to insurance marketing type conduct.

Gary E. Tenpenny, 9016 W. 148th Ter., Overland Park, KS 66221, has had his license denied for 31 days. This action was based on allegations of failing to disclose administrative action taken by the state of Kansas on an insurance license application.

David R. Zwick, N93 W5103 Thorn Apple Ln., Cedarburg, WI 53012, has had his application for an insurance license denied. This action was based on allegations of failing to respond promptly to inquiries from OCI and a criminal conviction substantially related to insurance marketing type conduct.

Allegations and Actions Against Companies

Acuity A Mutual Insurance Company, 2800 S. Taylor Dr., Sheboygan, WI 53081-8470, paid a forfeiture of $1,000.00 and was ordered to promptly pay the worker's compensation claim and to cease and desist from violating s. 628.40, Wis. Stat. This action was based on allegations of failing to promptly pay a worker's compensation claim where its agent told the insured that he was covered and failing to promptly pay the worker's compensation claim.

Hartford Insurance Company of the Midwest, Hartford Plaza, Hartford, CT 06115, paid a forfeiture of $9,500.00 and was ordered to cease and desist from sending improper notices of renewal with altered terms and to provide the Commissioner with a complete description of the procedures that will be implemented in order to assure compliance with s. 631.36 (5) (a) and (d), Wis. Stat. This action was based on allegations of improper notice of altered terms and a violation of a previous OCI Cease and Desist Order.

Humana Insurance Company, 1100 Employers Blvd., Green Bay, WI 54307, agreed to pay a forfeiture of $60,000.00 and agreed to comply with terms of stipulation. This action was based on allegations of using an unapproved policy form contrary to s. 631.20, Wis. Stat., failing to provide the notice with requisite content contrary to s. Ins 3.28 (5) (d), Wis. Adm. Code, and failing to provide the HIRSP notice in accordance with Wisconsin insurance laws.

VAC Service Corp., 99 Tower Dr., Middletown, NY 10940, was ordered to pay a forfeiture of $100,000.00, was ordered to notify all of its customers to stop issuing VAC Service Corp. or VAC Service Corp. Wisconsin warranties to any Wisconsin consumers within 31 days after the final decision in this matter, and has had its insurance license revoked. This action was based on allegations of failing to file a required financial statement by the due date and failure to file information required by the Warranty Plan Financial Security Requirement form.

Copies of Administrative Actions